Oracle AME, When final approver times out, keep sending him the reminder notificaiton at a specific interval, till approved
1. When final approver times out, keep sending him the reminder
notificaiton at a specific interval, till approved.
This requires to configure the timeout period appropriately in the
workflow delivered.
2. When final approver times out, keep waiting till the approver
approves it.
This requires a minor change in the workflow not to timeout.
3. When final approver times out, do not update this approvers response,
instead send a notification to system administrator for manual intervention.
This will require a minor change in the workflow to send the required
notification.
4. I assume that the final approver times out as he is not available for
an extended period. In such cases, a substitution rule can be defined in
AME to substitute the final approver with a proxy approver (this proxy
approver can be personal assistant or somebody in authority who reports
to this final approver). In this case, AME will substitute the proxy
approver.
Adding to the above notes, the following may be done to implement the above
suggestions.
Workflow process to be modified : Self Service Generic Approval Process ->
Notification Process for Approvers and Notifiers -> Approvers Notification
process
1: Add a node between Notify Approver (notification) and Update Approver
Action node. The timeout should invoke the new node in such a way that if the
timedout approver does not have any supervisor, then redirect to the same
notification. If the timedout approver is having a supervisor, then call
update approver node.
2: Keep the timeout parameter very high.
3: Add a new notification to notify a system admin person upon timeout.
The notificaiton timeout attribute which needs to be set appropriately is
HR_APPROVER_NTF_TIMEOUT_ATTR”